Jetstar passengers have arrived home after a lengthy mechanical issue in Singapore.

One passenger told Melbourne talkback radio, she was supposed to travel on Saturday.

“Each night I’ve been put on a flight for the following day, had to wait at the airport all day without any food vouchers and, when it gets to the flight time, we’ve been told it’s cancelled and they’ll put me on a flight tomorrow,” she said.

She said she was “really, really disappointed” with Jetstar’s communication and said passengers had been left waiting on the floor for “hours and hours” to speak to a Jetstar staff member.

In a statement, Jetstar apologised for the delay, saying it was due to an engineering issue and that all passengers have been provided accommodation and a $200 Jetstar voucher. But this contradicts the claims raised by the talkback caller.

The caller’s experience is common when Jetstar suffers an “Irregular Operation”.

For more than a year I have campaigned for the airline to ensure airport staff handle these types of situations. Instead Jetstar prefers impacted passengers call its reservation number instead.

The talkback caller said she was most disappointed by Jetstar’s suggestion that passengers book with another airline to travel home, with fares reportedly starting from $3000.