The ACT Ambulance Service has recorded its busiest start to a year, with close to 20,000 Triple Zero calls in the first quarter of 2026.

The figures come as ACTAS begins publishing quarterly reports on workforce, workload and performance.

According to the report, the surge represents the highest demand ever recorded for the service. Officials say a significant number of calls did not require an ambulance, with callers instead supported over the phone by clinicians.

Despite the increased demand, ACTAS says performance has remained steady. Median response times continue to meet targets, and 90 per cent of Priority 1 cases – classified as life-threatening – received an ambulance within 20 minutes.

Chief Officer David Dutton said: “The ACT Ambulance Service continues to work under increasing demand.

“Despite the pressures, our call takers and paramedics consistently demonstrate professionalism and compassion, delivering care in challenging circumstances.”

He said greater transparency around demand and capacity was important for both staff and the community.

“Our people deserve honesty about the realities of the job. Being transparent about demand and capacity is part of how we support our workforce and build trust with the community.”